A call-only service
Shafter Express Plumbing runs a 24/7 phone line from 1160 Lerdo Hwy, Shafter, CA 93263. The website has no forms, accounts or booking tools, so we do not collect information through the pages you read. Information reaches us only when you call.
This policy describes that call process in plain terms. It applies to this website and to calls placed to the number shown on it.
What we receive when you call
When you call, we see the phone number you are calling from, along with the time of the call. We also hear whatever you choose to tell the dispatcher, which usually includes your name, your address and a description of the plumbing problem.
Calls to our line may be recorded for quality and training purposes. The recording helps us check that the dispatcher gave clear safety advice and recorded the job correctly. If you prefer not to be recorded, tell the dispatcher at the start of the call.
Please do not share payment card numbers, government ID numbers or similar details on the call unless the dispatcher has asked for something specific to the job.
Talk to a dispatcher now
The line is open 24/7.
How the information is used
We use what you tell us to dispatch a licensed plumber, to explain the clear price before work starts and to follow up about the visit. We also use call notes to improve how the dispatcher asks questions and gives safety advice.
We do not sell your personal information. We share details with the plumber assigned to your job and with service providers who help run the phone line, only as needed to do that work. We may also disclose information when the law requires it.
How long records are kept
We keep call notes and recordings only as long as needed for service, quality review, record keeping and legal reasons. We do not publish a fixed retention period on this page, because the length depends on the type of record.
If you want us to review or delete a record tied to your phone number, ask using the contact details below. We will respond, though some records may need to be kept for legal or safety reasons.
Questions and changes
For questions about this policy, call the line at (855) 575-2890, write to 1160 Lerdo Hwy, Shafter, CA 93263, or use the email address contact@expressplumbershafter.com. Our contact page lists the same details.
We may update this policy from time to time, and the version on this page is the current one. Using the phone line after a change means you accept the updated version. See also our terms of use.